Last Updated: October 29, 2026
At Mirbova, we want customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains how to request a return, replacement, or refund for an eligible purchase made through our website.
1. Return Eligibility
You may request a return within 30 days after delivery, subject to the conditions below and any mandatory rights provided by applicable law.
For a change-of-mind return, the item should generally be unused, in its original condition, and returned with its original packaging, tags, accessories, and other included items where applicable.
Some items may not be eligible for return where permitted by applicable law, including items that have been used, damaged through improper handling, or altered after delivery.
Nothing in this policy limits any non-waivable consumer rights you may have under applicable law.
2. Items That Arrive Damaged, Defective, or Incorrect
If your order arrives damaged, defective, incomplete, or different from the item you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or other supporting information, where appropriate.
We will review your request and explain the available options, which may include a replacement, return, or refund, depending on the circumstances and applicable law.
3. How to Request a Return
To request a return, email us at come@mirbova.com with the subject line “Return Request.”
Please include:
- Your full name.
- Your order number.
- The item you wish to return.
- The reason for the return.
- Supporting photographs, if relevant.
Please wait for our instructions before sending an item back. We will provide the applicable return procedure and return address after reviewing your request.
Items sent to an unconfirmed address may not be received or processed correctly.
4. Return Shipping Costs
For change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise stated at the time of purchase or required by applicable law.
If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will review the circumstances and provide an appropriate remedy, including responsibility for return shipping where required by applicable law.
Please contact us before returning any item so we can advise you of the correct procedure.
5. Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method, including PayPal where applicable. We do not normally issue refunds to a different payment account unless permitted by the payment provider and applicable law.
After a refund is initiated, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
If a refund is approved, we will communicate any applicable refund amount and relevant deductions before processing it, where required.
6. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at come@mirbova.com.
We will try to cancel the order if it has not yet been shipped. If the order has already been dispatched, you may need to follow the return procedure after delivery.
Any cancellation and refund will be handled in accordance with applicable law and the circumstances of the order.
7. Exchanges and Replacements
If you would like to exchange an item or request a replacement, contact our customer service team.
Availability depends on current stock and the nature of the issue. If an exchange is unavailable, we will discuss other available options where appropriate.
8. Non-Receipt and Delivery Issues
If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information, if available.
We will review the shipment status and work with the shipping provider where appropriate. Refunds or other remedies for lost or undelivered orders will be handled according to the circumstances, our policies, and applicable law.
9. Contact Us
For return, replacement, or refund requests, please contact:
Brand: Mirbova
Contact Person: MARIA THERESA
Email: come@mirbova.com
Phone: 9360417507